* Staffer or Intern Name:
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Message taking instructions - Please take a detailed message! It must accurately reflect the constituent's concerns.
- Details really do matter. A message that reads "Against Medicare Cuts" can mean a couple of different things - but a message that says "Constituent is a senior citizen and is worried the Republicans in Congress are going to cut Medicare" is much more helpful.
- When taking a message, keep in mind that it's best for us to know not only what the constituent is concerned about, but also why the constituent concerned about it.
- Record if they mention any bill numbers (e.g. H.R. 3245).
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* Constituent's message
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Contact information instructions - Always say: "Thank you for expressing your concerns, we always forward these messages along to the Congressman so he knows the views of his constituents."
- Then ask for the caller's zip code. This lets you see if the person is a constituent or not at the beginning. If the person is clearly not a constituent, just thank them for calling and end the call. Do not bother filling out the form.
- If the caller is likely a constituent, you must then ask for the rest of the contact information required on this form. Sometimes a constituent may not want to give this information to you, but you must always ask for it. Otherwise, we cannot send them a reply and we lose an opportunity to connect with a constituent.
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* Zip Code:
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Address:
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City:
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State:
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* Constituent's e-mail address:
We need to collect as many e-mail addresses as possible. If the constituent doesn't have one, type "None."
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Phone:
Helpful but not necessary.
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Affiliation Code:
If the constituent says they are a veteran, teacher, small business owner, senior, etc, we want to record that information. Look to the list of affiliation codes to see everything that we are recording. if the constituent falls in one of these codes, type that information in here: https://bera.emanager.house.gov/emanager/Pages/Settings/Default.aspx?Setting=Affiliations
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Would the constituent like to sign-up for the Congressman's e-newsletter?:
You may want to ask this question of only friendlier callers who aren't in a rush. You can say that the Congressman periodically sends e-newsletters to keep his constituents informed of his work in Congress and back at home in California.
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